Estonia and Azerbaijan e-Government case study: scalability and proof of concept

Example of two countries, confirming that success can be achieved in all regions, cultures and sectors. We will demonstrate how collaboration is effective on sharing best practices in the world. The countries are suggested to modernize their public service delivery on the basis of the “ASAN xidmət” model of Azerbaijan and to advance their electronization process based on the Estonian experience. How to build e-Services and bring e-Identity for all including people in rural areas, with limited Internet access or law financial literacy.

As a result of implementing innovation:

  • Issued more than 700 000 Mobile-ID certificates
  • More than 60 million transactions  and Mobile ID signatures
  • Over 90% of tax declarations submitted electronically
  • 100% of labour contracts are completed online
  • 100% of B2B, B2G invoices are issued online
  • +1000 public- and private-sector e-services are available
  • 100% of customs declarations are completed online
  • Establishing a company can be done in 5 minutes
  • All major banks are connected and issue m-ID
  • All local mobile network operators issue m-ID
  • m-Residency project (foreign citizens can establish and operate businesses without entering the country using e- and m-ID)
  • Digital Trade Hub, fostering international export through paperless cross-border e-custom services Increased non-oil export by more than +27% Accumulated 300 million USD worth of goods ordered in 6 months from the launch of AzExport portal (an e-platform designed to foster local export)
  • Zero security breaches, Zero corruption and bureaucracy
  • Mobile ID (Asan Imza) could be used in rural areas with limited access to the Internet, by people with low computer & financial literacy

Who is the Conference for?

Government decision makers and strategists from countries implementing national e-Governance strategies,

Donor organisations supporting development of open, transparent and efficient governance practices via IT solutions

Companies developing e-Governance applications and assisting governments with their implementation

Contact organisers at