The presentation focuses on the ICT solutions Estonian Emergency Response Centre (EERC) uses in its work. The task of the EERC is to handle emergency calls received on 112. The presentation provides an overview how 112 system works in Estonia: how emergency calls are answered and how operational units dispatched. Different e-solutions enable to make it on quick and effective way which make the 112 system itself unique in the world.
Government decision makers and strategists from countries implementing national e-Governance strategies,
Donor organisations supporting development of open, transparent and efficient governance practices via IT solutions
Companies developing e-Governance applications and assisting governments with their implementation
Contact organisers at